Vital Information

After-Hours Clinic

To better serve you and your family, we offer extended hours including weekday evenings, Saturdays and Sundays, and most holidays. Click HERE to learn more about our After-Hours Clinic.
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Appointments

All visits are by appointment only to minimize waiting time for you and your child. We are committed to offering SAME-DAY sick appointments because we believe that your sick child should be seen in the timeliest manner. Check-up appointments can be made at any time. Our phone lines open at 8:00 am each day. Our receptionists will take your information and send a message to your physician’s nurse who will return your call as soon as possible. So that sick patients can be seen in the timeliest manner, our nurses give sick appointment calls the highest priority. Calls for check-up appointments and other non-urgent information are typically returned in the afternoon.

If you need to cancel a check-up appointment, please notify our office at least 24 hours prior to the scheduled appointment time so that another patient might utilize that time. If you need to cancel a same-day sick appointment, please notify our office as soon as possible.
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Billing & Insurance

You are financially responsible for all the medical care provided to your child. If you have insurance, we will file your insurance claim for you. However, you must bring your insurance card with you in order for us to file your claim. Any charges not covered by your insurance plan are your responsibility. Any deductibles and co-pays are due at the time of service.

It is important to remember that your insurance contract is between you and your insurance company. If your insurance plan changes at any point, it is your responsibility to notify us in a timely manner to avoid any delays in payment. If you do not have insurance, payment in full for all services provided is due at the time of service.

You will receive a monthly billing statement from our office detailing any outstanding balances. We expect payment in full in a timely manner. Payment can be made in any of the following ways:

  • By mail to:
    • Children’s Medical Group, 1867 Crane Ridge Drive, Suite 101B, Jackson, MS 39216
  • In person at one of our clinics with cash, check, Visa, MasterCard, debit card or HSA card
  • By phone (601-362-8776) with Visa, MasterCard or HSA card
  • Online with Visa, MasterCard, HSA card, debit card or bank draft by clicking HERE

If you have financial problems that result in a payment delay, please contact us. We won’t know you are having problems unless you tell us. We will make every effort to work out an acceptable payment plan to enable you to take care of your obligation. If all efforts fail, formal collection efforts may be necessary.

If you have questions or concerns about the billing process, please call our office at (601) 362-8776 and ask to speak to a Billing Representative.

Insurance Plan Information

Children’s Medical Group DOES NOT accept Mississippi Medicaid or Mississippi CAN.

Children’s Medical Group DOES accept the following insurance plans:

  • Aetna – PPO or MC, NAP, EPO
  • Blue Cross & Blue Shield of Mississippi
  • First Choice Health Plan
  • First Health
  • Mississippi Health Partners (MHP)
  • Mississippi Physician’s Care Network (MPCN)
  • PHCS
  • State and School Employees’ Heath Insurance Plan
  • United Healthcare
  • United Healthcare CHIPS
  • USA Managed Care

A special note about TRICARE: Although our physicians are not TRICARE providers, as a courtesy, we will file TRICARE STANDARD claims for you. You will be responsible for paying your 20% co-insurance at the time of service. Since we are not TRICARE PRIME providers, we cannot see TRICARE PRIME members because they are required to see a designated in-network primary care provider.

If you have questions about your insurance coverage, please call our office at (601) 362-8776 and ask to speak to a Billing Representative.
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Car Seat Safety Guide

Download PDF here

For your child’s safety, it is critical that your child be properly restrained in the appropriate size car safety seat based upon his/her age and weight/ height.

Click HERE for more detailed information.
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Dosing Charts

Acetaminophen (Tylenol) Dosing Chart

Give every 4-6 hours as needed but no more than five (5) times per day unless directed your child’s physician.

Indications: Treatment of fever and pain.

Table Notes:

  • CAUTION: In May, 2011, a move to one standard concentration (160 mg/5 ml) of liquid acetaminophen medicine for infants and children was announced. Up until this point, there
    have been mainly 2 concentrations: 80 mg/0.8 ml (Infant Concentrated Drops) and 160 mg/
    5 ml (Children’s Liquid Suspension or Syrup). During this transition period, both old and new
    concentrations of infant acetaminophen may be available on store shelves and in homes.
    Before selecting a dose, please double check the infant package carefully to find the correct concentration.Then, select the dosage according to the concentration and child’s weight.
  • AGE LIMIT: Don’t use under 12 weeks of age without consulting your physician (Reason: fever during the first 12 weeks of life needs to be documented in a medical setting and if present, your infant needs a complete evaluation.) EXCEPTION: Fever from immunization if child is 8 weeks of age or older. Avoid multi-ingredient products in children under 6 years of age. (Reason: FDA recommendations 1/2008)
  • DOSAGE: Determine by finding child’s weight in the top row of the dosage chart.
  • MEASURING the DOSAGE: Syringes and droppers are more accurate than teaspoons. If possible, use the syringe or dropper that comes with the medicine. If not, medicine syringes are available at pharmacies. If you use a teaspoon, it should be a measuring spoon. Regular spoons are not reliable. Also, remember that 1 level teaspoon equals 5 ml and that ½ teaspoon equals 2.5 ml.
  • FREQUENCY: Repeat every 4-6 hours as needed. Don’t give more than 5 times a day.
  • ADULT DOSAGE: 650 mg
  • BRAND NAMES: Tylenol, Feverall (suppositories), generic acetaminophen
  • MELTAWAYS: Dissolvable tabs that come in 80 mg and 160 mg (jr. strength)
  • SUPPOSITORIES: Acetaminophen also comes in 80, 120, 325 and 650 mg suppositories. (The rectal dose is the same as the dosage given by mouth.)
  • EXTENDED-RELEASE: Avoid extended-release products in children.

Disclaimer: This information is provided for educational purposes only and is not intended to be a substitute for professional medical advice.

Ibuprofen (Advil/Motrin) Dosing Chart

Give every 6-8 hours as needed but no more than four (4) times per day unless directed your child’s physician.

  • AGE LIMIT: Don’t use under 6 months of age unless directed by child’s physician. (Reason: safety not established and doesn’t have FDA approval). Avoid multi-ingredient products in children under 6 years of age. (FDA recommendations 1/2008)

Indications: Treatment of fever and pain.

Table Notes:

  • DOSAGE: Determine by finding child’s weight in the top row of the dosage chart.
  • MEASURING the DOSAGE: Syringes and droppers are more accurate than teaspoons. If possible, use the syringe or dropper that comes with the medication. If you use a teaspoon, it should be a measuring spoon. Regular spoons are not reliable. Also, remember that 1 level teaspoon equals 5 ml and that ½ teaspoon equals 2.5 ml.
  • IBUPROFEN DROPS: Ibuprofen infant drops come with a measuring syringe.
  • BRAND NAMES: Motrin, Advil, generic ibuprofen
  • ADULT DOSAGE: 400 mg
  • FREQUENCY: Repeat every 6-8 hours as needed but no more than 5 times per day.

Disclaimer: This information is provided for educational purposes only and is not intended to be a substitute for professional medical advice.

 

Diphenhydramine (Benadryl) Dosing Chart

Give every 6-8 hours as needed but no more than four (4) times per day unless directed your child’s physician.

  • AGE LIMITS: For allergies, don’t use under 1 year of age. (Reason: it’s a sedative). For colds, not recommended at any age. (Reason: no proven benefits) Should be avoided if under 4 years old. Avoid multi-ingredient products in children under 6 years of age. (Reason: FDA recommendations 10/2008).

Indications: Treatment of allergic reactions, nasal allergies, hives and itching.

Table Notes:

  • DOSAGE: Determine by finding child’s weight in the top row of the dosage chart.
  • MEASURING the DOSAGE: Syringes and droppers are more accurate than teaspoons. If possible, use the syringe or dropper that comes with the medication. If you use a teaspoon, it should be a measuring spoon. Regular spoons are not reliable. Also, remember that 1 level teaspoon equals 5 ml and that ½ teaspoon equals 2.5 ml.
  • FREQUENCY: Repeat every 6 hours as needed but no more than 4 times per day.
  • ADULT DOSAGE: 50 mg
  • CHILDREN’S BENADRYL FASTMELTS: Each fastmelt tablet contains the equivalent of 12.5 mg of Diphenhydramine HCL and dosed the same as chewable tablets

Disclaimer: This information is provided for educational purposes only and is not intended to be a substitute for professional medical advice.

Printer Friendly Dosing Charts

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Emergencies

When calling our office about your sick or injured child, please use the term “EMERGENCY” only for conditions requiring immediate treatment, e.g. seizure, uncontrolled bleeding, obstructed or difficulty breathing, poisoning. When possible, please call before coming to the office with an emergency situation to ensure your child receives the attention he/she needs attention upon arrival. We treat minor injuries such as lacerations, burns and sprains in our office. At times, we may need to transfer you to another specialist for care. For example, if a bone is obviously broken, we may refer you to an orthopedist or emergency room. If you believe your child has a life-threatening illness or injury, always CALL 911 immediately.

Directions to local hospital emergency departments:

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Flu Vaccine

The physicians of Children’s Medical Group strongly recommend all children ages 6 months and older receive the flu vaccine annually. We offer both the flu shot and the FluMist® nasal spray. The flu shot is available for eligible children ages 6 months and older. The FluMist® nasal spray is available for eligible children ages 2 years and older.

Flu vaccine walk-in hours by location

  • Clinton: Monday thru Friday, 9am–11am & 1:30 pm–4pm
  • Jackson: Monday thru Friday, 9am–11am & 1:30 pm–4pm
  • Madison: Monday thru Friday, 9am–11am & 1:30 pm–4pm

Flu Vaccine Related Links

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Hospitals

In the event your child needs inpatient hospital or emergency room care, the physicians of Children’s Medical Group have admitting privileges at both the Batson Children’s Hospital at the University of Mississippi Medical Center and Mississippi Baptist Medical Center.
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Illness/Injury

Below is a list of common illnesses and injuries along with suggestions for the first steps of treatment.

Burns
Flood the burned area immediately and continuously with ice cold water. Apply no ointments. Call our office for further instructions.

Choking
Do not give children under five years of age nuts, popcorn, hard candy, chewing gum, or whole hotdogs to eat because of the danger of choking. Do not give children under five years of age balloons to play with for the same reason. Toys larger than the child’s mouth are preferable.

Cuts
Cuts that stand open usually require sutures. Please call before coming to the office. The bleeding from cuts should be stopped promptly by direct pressure on the cut using a clean cloth. Usually, cuts in the mouth do not require treatment unless bleeding is not easily controlled or the laceration is large.

Diarrhea
Diarrhea without high fever, mucus or blood in the stool, or prolonged vomiting may be safely treated initially with clear liquids for 6 to 12 hours. As noted previously, Pedialyte is the best fluid for infants. Fruit juice or other sugary drinks may make diarrhea worse. Return to a bland diet within 1 to 2 days as tolerated. Call if problems persist.

Fever
Fever is usually a sign of infection. More important than the height of the fever is the cause of the fever. The initial management of fever is acetaminophen (Tylenol, etc.). Do not give aspirin unless specifically advised by your physician. Ibuprofen may be used in children older than 6 months. For proper dosing, please consult the dosing charts HERE.

Children who have fever without a known cause, especially if accompanied by persistent vomiting, should be seen by the physician. Please call our office to discuss the child’s condition.

Infants under 2 months of age with even a low grade fever are of special concern. Young infants with drowsiness, irritability or poor feeding even in the absence of fever need to be examined by a physician.

Seizures: A small percentage of children will have a tendency to have seizures with a rapid rise in temperature. Seizures with fever are generally brief, lasting 3 to 5 minutes. Do not put objects in the child’s mouth. Lay the child on one side with his head lower than his hips. Apply cold cloths to the head. Sponge the entire body with tepid water. Give nothing by mouth. Call the office immediately. If the child is not breathing or the seizure lasts longer than 5 minutes, CALL 911.

Fractures
If there is an obvious deformity or fracture, it is best to contact an orthopedic surgeon directly or take your child to the Emergency Room.

Head Injuries
In general, if there is no unconsciousness, vomiting, prolonged pain or unusual drowsiness, an examination by your child’s physician is not necessary. You should check with us by phone if there is any question in your mind regarding the seriousness of the injury. Cold compresses may be used for swelling in the absence of worrisome signs.

Insect Stings
Calamine lotion or a hydrocortisone cream may be used for mild itching. Benadryl (Diphenhydramine) (without decongestant) may be given orally if itching or swelling are more prominent. For proper dosing information, please consult the dosing chart HERE.

Vomiting
Vomiting without other symptoms should be treated by giving nothing by mouth for the first 2 to 3 hours, followed by frequent, small amounts of clear liquids as tolerated. In infants, the use of Pedialyte for up to 24 hours is by far the best fluid to maintain hydration. A marked decrease in urine output is a very significant sign of dehydration. Call if vomiting persists or if it is accompanied by other symptoms such as restlessness, excessive drowsiness, or rapid breathing.
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Medical Records & Privacy

Your child’s medical records are confidential. Protecting patient privacy is important to us. We will maintain safeguards to protect our patient’s information. Upon your child’s first visit, you will receive a copy of our Patient Notice/Privacy Policy. You can also access it via the link below.

Verbal requests for the release of medical records cannot be honored. Any parent/patient requesting release of medical records must complete the Medical Records Release for below. A parent or legal guardian will be required to sign the Medical Release Form when the patient is a minor. Upon reaching 18 years of age, the patient is required to sign the Medical Release form.

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New Patients

We love new patients. Click HERE to learn more about becoming a part of the CMG family.
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Phone Calls

Phone calls are one of the most important elements of our daily work flow. Phone calls are answered 24 hours a day, 7 days a week. Our centralized call center in our Jackson office answers incoming calls for all CMG clinics. The call center phone lines are open weekdays from 8:00 am to 7:00 pm and weekends 8:00 am to 6:00 pm. Phone calls received after our call center lines close are directed to our Nurse Triage system.

Our receptionists will collect your information and send a message to one of our nurses concerning the nature of your call. Since our nurses are often busy assisting our physicians with patient care or on the phone with other parents, it is more efficient for our receptionists to take your message and have one of our nurses call you back as soon as possible.

Please limit calls after hours and on weekends to those concerning a sick or injured child. Calls about chronic health problems, behavior problems, information of a routine nature, or prescription refills should be made during regular office hours and handled by your child’s primary physician.
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Poison Control Center

If you believe that your child has a poisoning emergency, call Poison Control at 1-800-222-1222. If the child is unresponsive or not breathing, CALL 911. Medicines, poisons, insecticides, and other household chemicals should be kept out of the reach of children and safely locked away.
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Prescription Refill

Prescription refills can be requested by calling our office during regular office hours (8:00 am to 5:00 pm Monday through Friday) or using our Patient Portal at any time. All prescription refill requests must be reviewed by your child’s physician to determine if your child has been seen within an appropriate time period for the refill to be medically appropriate or whether your child will need a check-up before having any prescriptions refilled. Our nurses typically process refill requests within 24 hours of receipt and most prescription refills are transmitted electronically to your pharmacy. Online refill requests made after-hours or on weekends are received by your child’s nurse on the next regular business day. Refills for certain restricted medications cannot be transmitted electronically or called in to your pharmacy and must be printed and physically signed by your child’s physician. These prescriptions must be picked up at your clinic and taken to your pharmacy.
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Services

Physician Services
Check-Up Visits
Regular check-ups are very important in maintaining your child’s health and well-being. During regular comprehensive check-ups, your child’s physician will assess your child’s general health status, growth and development and provide the recommended vaccinations for your child’s age. Check-ups are recommended at 2 weeks, 2, 4, 6, 9, 12, and 15-18 months and then annually beginning at the 2 year birthday.

Sick Visits
Whenever your child is sick, we are here for you. We offer same-day sick visits for acute medical issues 5 days a week in all our clinics plus extended weekday hours and weekend hours in our Jackson clinic. If you suspect that your child may need to be seen by a physician, please call our office as soon as possible to schedule an appointment. We are committed to getting your child on the road to recovery as quickly as possible.

Complimentary Prenatal Consultations
Before your child is born, we are happy to schedule a complimentary prenatal conference with you so that you can meet your physician and our staff and see our facilities. This gives you and your child’s physician the opportunity to develop a trusting relationship and discuss any potential complications, existing health conditions or other circumstances that may affect you and your baby. We understand the importance of this stage of your life and are grateful that you have chosen one of our physicians to help you through each step of the way.

Behavioral/ADHD Consultations
Normal developmental behavioral changes are seen throughout childhood and adolescence. Many times these problems, such as temper tantrums, are considered normal for age and usually easily managed. However, some behavioral problems or school concerns may suggest a more severe underlying problem. Our physicians are knowledgeable in many areas including autism, ADHD, school concerns, and adolescent related issues. We are able to evaluate/ diagnose and treat many conditions and refer for further specific testing if necessary.

Sports/Camp Physicals
A pre-participation physical examination is a thorough medical examination that determines whether or not it is safe for your child to participate in sports or summer camps. These physicals are often required before your child can join a sports team or attend summer camp. We offer sports/camp physicals to provide confirmation for schools, other sports organizations and summer camps of your child’s health.

Testing

In-House Laboratory
Each clinic has a CLIA certified in-house laboratory that offers a wide array of laboratory tests including complete blood count (CBC), urinalysis, rapid strep test, flu test, mono test, and RSV test. Lab work not performed in-house is sent to one of our outside reference laboratories.

Hearing and Vision Screening
Hearing and vision screenings are important parts of your child’s regular check-up visits. Each CMG clinic offers a both hearing and vision testing in-house.
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Symptom Checker

Click HERE to access the healthlychildren.org KidsDoc Symptom checker.
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Treatment

Although some minor health issues can safely be managed over the telephone, our physicians often prefer to evaluate sick children in the clinic. This allows us to make a thorough assessment of your child’s health problems and prescribe appropriate treatment.

We discourage the overuse of antibiotics. Please do not begin antibiotics on your own. If cultures are necessary, one dose of antibiotics will interfere with bacterial growth and could prevent an accurate diagnosis. Please consult your physician concerning the use of over-the-counter medicines.
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Vaccinations

Vaccines help prevent illness and save lives. Infectious diseases such as meningitis, whooping cough (pertussis), measles, rubella, polio, mumps & influenza still exist in the United States so it is very important to stay vigilant about immunizing your family against them.

The physicians of Children’s Medical Group endorse the immunization recommendations of the American Academy of Pediatrics as detailed below:

Recommended Immunization Schedules from the Centers of Disease Control and Prevention (CDC) and the American Academy of Pediatrics

What you need to know about vaccines

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Walk-In Shot Hours

Must be an established CMG patient who has had a checkup within the last 12 months.
Clinton

  • Flu shots: Monday thru Friday, 9am-11am & 1:30pm-4pm
  • Vaccines: Monday thru Friday, 9am-11am & 1:30pm-4pm

Jackson

  • Flu shots: Monday thru Friday, 9am-11am & 1:30pm-4pm
  • Vaccines: Monday thru Friday, 9am-11am & 1:30pm-4pm

Madison

  • Flu shots: Monday thru Friday, 9am-11am & 1:30pm-4pm
  • Vaccines: Monday thru Friday, 9am-11am & 1:30pm-4pm

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Wellness

Caring For Your Child
Click on a link below for helpful Ages and Stages information

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