Frequently Asked Questions


Q. What are your normal office hours?
Q. What if my child becomes ill after normal office hours?
Q. Are you accepting new patients?
Q. Do you accept walk-in patients?
Q. How long do I have to wait to get an appointment?
Q. What age patients do you see?
Q. Do you call in prescriptions for antibiotics and other medicines?
Q. What are your walk-in shot hours?
Q. What insurance companies/managed care plans do you accept?
Q. I need a copy of my child’s shot records for school. How do I get them?


Q. What are your normal office hours?
A. Normal office hours for all three clinics are 8:00 am to 5:00 pm Monday through Friday. (See next question for After-Hours services)
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Q. What if my child becomes ill after normal office hours?
A. For life-threatening emergencies, please call 911. For all urgent medical needs, please call our office at 601.362.8776 to access the After-Hours Clinic in Jackson. The After-Hours Clinic in the Jackson office is available weeknights and weekends by appointment only. After the After-Hours clinic closes, calls will be forwarded to the after-hours triage support team. Click HERE for more information about the After-Hours Clinic.
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Q. Are you accepting new patients?
A. Yes, most of our physicians are accepting new patients. Call our office at 601.362.8776 or click HERE for more information.
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Q. Do you accept walk-in patients?
A. We see patients by appointment only. This allows us to serve all of our patients better, keeping wait times to a minimum. You should have no problem getting an appointment the same day you call. (See the next question)
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Q. How long do I have to wait to get an appointment?
A. In most cases, you can be seen the day you call if needed. At times, we may have to limit the number of well-child visits so that we can accommodate patients with acute illnesses.
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Q. What age patients do you see?
A. We see children from newborn to 18 years of age.
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Q. Do you call in prescriptions for antibiotics and other medicines?
A. We believe that it is important to minimize the use of antibiotics; therefore we almost never prescribe them without examining the patient first. For chronically used medications we will call in or electronically transmit refills to your pharmacy, but routinely re-evaluate all patients on long-term medications. If possible, refill requests should be directed to the prescribing physician. An online Prescription Refill Request form is available HERE for your convenience.
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Q. What are your walk-in shot hours?
A. Our walk-in shot hours vary slightly for each clinic. They are as follows:
Clinton

  • Flu shots: Monday thru Friday, 9am-11am & 1:30pm-4pm
  • Vaccines: Monday thru Friday, 9am-11am & 1:30pm-4pm

Jackson

  • Flu shots: Monday thru Friday, 9am-11am & 1:30pm-4pm
  • Vaccines: Monday thru Friday, 9am-11am & 1:30pm-4pm

Madison

  • Flu shots: Monday thru Friday, 9am-11am & 1:30pm-4pm
  • Vaccines: Monday thru Friday, 9am-11am & 1:30pm-4pm

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Q. What insurance companies/managed care plans do you accept?
A. Children’s Medical Group physicians are members of the following managed care plans:

  • Aetna – PPO or MC, NAP, EPO
  • Blue Cross & Blue Shield of Mississippi
  • First Choice Health Plan
  • First Health
  • Mississippi Health Partners (MHP)
  • Mississippi Physician’s Care Network (MPCN)
  • PHCS
  • State and School Employees’ Heath Insurance Plan
  • United Healthcare
  • United Healthcare CHIPS
  • USA Managed Care

Children’s Medical Group DOES NOT accept Mississippi Medicaid or Mississippi CAN.

A special note about TRICARE: Although our physicians are not TRICARE providers, as a courtesy, we will file TRICARE STANDARD claims for you. You will be responsible for paying your 20% co-insurance at the time of service. Since we are not TRICARE PRIME providers, we cannot see TRICARE PRIME members because they are required to see a designated in-network primary care provider.

If you have any further billing or insurance questions, please call our office at 601.362.8776 and ask for a Billing Representative.
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Q. I need a copy of my child’s shot records for school. How do I get them?
A. To get a copy of your child’s shot records, please call our office at 601.362.8776. If your child has not been seen by one of our physicians within the last 5 years, his/her records are most likely in storage so it may take extra time to retrieve them. When the records are ready, you can either pick them up or have them mailed or faxed to you. If your child is 18 years or older, by law, we cannot release his/her records to you without his/her permission. In this situation, your child must pick up the records or must sign a HIPAA Authorization Form giving you permission to access his/her records.
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